When it
comes to choosing a towing company, for whatever reason it is that you require
wrecker services, it is important to first review a list of model
qualifications to separate the reliable companies from the "here today
gone tomorrow" towing companies. If you want to make sure the wrecker
company of your choice is a reliable one, then it is best to begin by learning
the ten signs that measure a company's level of professionalism and
dependability. These signs can help you to better gauge whether or not a
wrecker company is right for your towing needs. Continue reading to learn these
ten signs, and be prepared for the next time you need a tow.
Customer
Reviews
One of the
best places to start is by looking for past and current customer reviews. If a
company has nothing but terrible reviews from actual customers, there probably
isn't a reason to continue gauging their credentials. Customer reviews are
powerful, and can best identify a company's business ethics and workmanship.
But keep in mind that sometimes, customer reviews are very one-sided. If there
are only a few poor reviews, do not let this thwart you from learning more
about the company, or using their services.
Full Fee
Disclosure
It is
important that a towing service is willing and open to disclosing all towing
prices and fees before providing their services. This shows that you can trust
them and that they are honest. It also ensures that you will not be billed
extra charges after receiving their services.
Licenses and
Insurance
Always make
sure a towing company retains all the proper licensing and insurance needed to
be in compliance with your state's regulations. This is for liability purposes
in the case of an accident or damage to the tow truck. This also indicates they
are a professional and lawfully-operating business.
Employee
Drug Testing
If a towing
company employs drivers that are drug-free, you can rest assure that they are
qualified, responsible, and capable of providing safe towing services.
Employee
Background Checks
It is also
important for a towing company to perform state and federal background checks
on all drivers before employing them. This ensures that their tow truck
operators are reliable and upstanding citizens.
Employee
Driving Record Checks
A towing
service should be serious about employing drivers with valid drivers' licenses
and good driving records. This is a sign of professionalism and increases
customer confidence.
Certifications
for Drivers
Certified
tow truck drivers indicates a company's professionalism and driver's
qualifications. Examples of such certifications include Wreck Master, Towing
and Recovery Association of America, and State certifications.
Vehicle
Security
A towing
company should have an effective 24 hour monitoring system for all towed vehicles.
Proficient vehicle security thwarts theft and vandalism. You can rest assure
your car or truck will still be there when it's time to pick it up.
Diverse
Fleet and Sufficient Equipment
You want to
make sure a towing company has a diverse selection of tow trucks, recovery
vehicles, and other specialized towing equipment. Not only does this indicate a
higher level of professionalism, it ensures they are fully-equipped to handle
any towing need or situation.
GPS Systems
If an
Indianapolis towing company does not have modern navigational systems in their
tow trucks, they are probably a small time company or a fly-by-the-night towing
service. A small company is not a bad thing, especially for quick or light-duty
towing needs, but if you have an expensive vehicle or a towing need that is
complex and difficult, you might want a company with modernized practices, like
GPS systems. This also ensures a faster respond time, meaning less waiting
times.
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